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Terms & Conditions, Cancellation
& Refund Policy

We are an independent provider of a booking service for Secure English Language Tests (SELT). Prices displayed on this website are independently determined by us and may vary from SELT course providers. The difference in price reflects our administrative, service management and processing fee. Candidates have the option of booking a SELT directly through authorised SELT course providers.

The test centers listed on our website are operated by Language Cert. 


Before using the website, which is operated by English Language Tests, please read these Terms of Service ("Terms," "Terms of Service").

By using our service and accessing the service, you accept, agree to, and are bound by these terms. If you disagree with any part of the terms, you may not access the service.

If you choose to purchase any product or service through the service ("Purchase"), you will be required to provide certain information relating to your purchase, including, but not limited to, your debit card number, credit card number, the expiration date of your debit or credit card, and your billing address.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or payment method(s) in connection with any purchase, and (ii) the information you have provided is true, complete, and accurate. You also expressly agree that English Language Tests is not responsible or liable for any damage or loss arising from the submission of false and inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for the purpose of facilitating the completion of purchases.

We reserve the right to cancel or refuse your purchase at any time for certain reasons, including, but not limited to, product or service availability, errors in the description or price of the product or service, errors in your order, or other reasons. You expressly agree that English Language Tests cannot accept any liability for loss or damage arising out of such cancellation.



To book a test, you must complete the application form, ensuring that all the provided information and details are correct, complete, and accurate.

The information provided about your identity must match the identity document you bring on the day of the SELT test. Failure to do so will result in you or the person booked for the test not being allowed to take the test.

Once you have clicked the "Pay Now" button and made the payment, we will review the information and process a booking on your behalf. We will endeavor to book the test on the date you have requested. If the date is not available, we will contact you to arrange another date or offer a full refund excluding our booking fee.


On the day of the test, you will be required to bring one of the following IDs: a valid passport, EEA/EU or Swiss National ID cards, a valid biometric residence permit, a travel document issued by the United Nations or the Red Cross, or a valid vignette attached to an Immigration Status Document or a GV3 Document. The details should match the details you provided during the booking process.



On the day of the test, you will be informed whether you have passed or failed. If you pass the test, you will receive a certificate by post.

Amending Your Test Dates

If you request to change your test date one day before your exam date, we will charge £100. You cannot request to reschedule your test on the day of the test.


If you cancel your exam more than three days before your test is due, you will be charged £100. If you cancel your exam within three days of the test taking place, you will not be refunded. If you fail to attend your scheduled test, you will not be refunded.

Bank Chargeback and Booking Cancellation

If a bank chargeback is initiated by the customer, please be aware that it will automatically result in the cancellation of your booking, effective from the next working day. Even in the case of a bank chargeback, the terms and conditions governing cancellations, as outlined in cancellation section above, will continue to apply.

This includes any applicable fees, charges, or penalties associated with the cancellation. We will make reasonable efforts to communicate with you regarding the cancellation due to a bank chargeback, and we encourage you to contact our customer support team if you believe the chargeback was initiated in error.

Resolving the chargeback dispute in your favour may result in the possible reinstatement of your booking, subject to our discretion. By making a booking on our platform, you signify your agreement with these terms regarding bank chargebacks and their impact on booking cancellations.



We will refund any money using the same method you used to make payment.

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